Clients/
Customers |
Dedicated to cultivating the medical equipment market, we deliver professional and high-quality services to healthcare institutions to fulfill customer needs and enhance care quality. |
- Business meetings On an ad‑hoc basis
- Telephone call and Email On an ad‑hoc basis
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- Price
- Quality
- Delivery schedule
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- Structured communication channels are maintained, with a customer-oriented approach adopted to effectively understand and address customer needs.
- Our products and services adhere to all relevant laws and international standards concerning customer health and safety, data privacy, marketing, and labeling. We also implement clear policies and accessible grievance mechanisms to protect consumer rights.
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A dedicated email address (ir@heron-neutron.com) and hotline have been set up to ensure timely responses to investor communications. |
Spokesperson: ir@heron-neutron.com |
| Employees |
Employees are our most valuable assets and a key driver of operational success. By embracing meritocracy and aligning talent with the right roles, we foster a supportive environment where individuals thrive and contribute to long-term sustainability. |
- Internal company website and Email On an ad‑hoc basis
- Labor-Management meeting Quarterly
- Complaint mailbox/Hotline On an ad‑hoc basis
- Performance appraisal interview Annually
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- Talent Recruitment and Retention
- Occupational Safety and Health
- Labor Relations
- Employee benefits
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- Develop a comprehensive and industry-aligned compensation framework, complemented by diverse benefit programs to support employee well-being.
- Ensure equal opportunities in employment and career development, along with a safe and inclusive working environment.
- From time to time, announcements are made regarding employee benefit programs (e.g., health checkups, group insurance), welfare committee updates, key corporate operational matters, training and development opportunities, and the annual performance management process.
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- Labor-management meetings are held quarterly.
- Seven team-building events and a year-end banquet were organized by the employee welfare committee.
- Regular EHS meetings.
- Annual employee health checkups.
- Training courses are regularly posted on the company’s internal website.
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Human Resource:
help@heron-neutron.com |
Shareholders/
Inventors |
Shareholders and investors are the driving force behind Heron Technology’s growth. We remain committed to expanding our business and delivering consistent financial performance to ensure long-term sustainability—repaying our investors’ trust with tangible results. |
- Annual shareholders’ meeting Annually
- Annual report Annually
- Corporate website, press releases, and the Market Observation Post System (MOPS) On an ad‑hoc basis
- Investor relations phone and email On an ad‑hoc basis
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- Economic Performance
- Corporate Governance
- ESG Performance
- Ethics and Integrity/Anti-Corruption
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- Shareholders’ meetings are held to facilitate dialogue with investors and collect their input, which serves as an important reference in shaping the company’s future development strategies.
- Investor Conference
- Upload the annual shareholders’ meeting report, prospectus, and financial statements.
- Disclose operational status in accordance with regulations to ensure transparency and protect the rights of our investors.
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- Hold the Annual General Meeting every year.
- Financial information is submitted monthly to the Market Observation Post System (MOPS).
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Spokesperson:
ir@heron-neutron.com |
Suppliers/
Contractors |
Suppliers are valued partners of Heron Technology in delivering outstanding products and services. Through a relationship grounded in mutual trust, we can support one another during challenges and pursue sustainable growth together. |
Information is collected and responded to through phone calls, meetings (in person or virtually), and email communication. |
On an ad‑hoc basis |
- Price
- Quality
- Delivery schedule
- Technology
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Suppliers are selected primarily based on their ability to meet required specifications, their track record in pricing, service, quality, and delivery, as well as their potential impact on the quality and risk profile of medical devices and pharmaceuticals. To promote sustainable operations, the company conducts annual evaluations of suppliers and contractors reduce and prevent potential risks. |
- Establish a Supplier Code of Conduct
- A dedicated email address (ir@heron-neutron.com) and hotline have been set up to ensure timely responses to investor communications
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Spokesperson:
ir@heron-neutron.com |
Government
Competent Authorities |
Maintaining clear and effective communication is essential to demonstrating our commitment to full regulatory compliance. |
- Official correspondence and meetings, including public hearings and explanatory briefings On an ad‑hoc basis
- Communication through chamber or association meetings On an ad‑hoc basis
- On-site audits On an ad‑hoc basis
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- Regulatory compliance
- Announcements of new or revised regulations
- Environmental permit review / approval
- Communication on draft regulations and regulatory interpretations
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- Participates in the Electronic Official Document Exchange System to ensure smooth communication with government and regulatory authorities.
- Occupational safety inspection.
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- May 2024 Fire Safety Inspection/li>
- December 2024 Occupational Safety and Health Inspection by the Hsinchu Science Park Bureau, NSTC.
- Daily checks of the Electronic Official Document System.
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